How Childcare Educational Services streamlined training and grew profits by more than 80% with TrainerCentral

Running a training business across multiple states comes with specific requirements. Finding a training platform that could support all of the different parts of her business wasn't easy.

Debra's search for a new training platform began when she needed an alternative to the more expensive solution she was using. She searched specifically for a platform that could meet all of her requirements. Some platforms provided assessments but didn't offer the certificate capabilities she needed, while others lacked test grading.

TrainerCentral brought the core capabilities she was looking for together in one place.

Absolutely, because everything that I need is just all here.

Childcare Educational Services uses TrainerCentral to manage its core training operations, from delivering training and assessing learners to collecting payments and issuing certificates.

One platform for multimodal training

Debra offers training in multiple formats, including live webinars and self-paced courses. With TrainerCentral, she can manage these different training formats from one platform, giving learners the flexibility to attend scheduled sessions or learn at their own pace.

TrainerCentral also supports multiple types of tests and assessments, including multiple-choice and essay questions, which Debra uses as part of her self-paced courses.

Live classes for dedicated staff training

Debra conducts live classes every week and also works directly with licensed childcare providers that need dedicated training for their staff.

Childcare centers can arrange private live webinars for their employees at an agreed time. This allows Debra to conduct a class specifically for an organization's staff rather than opening the session to the public. She also occasionally conducts in-person training for childcare centers in North Carolina, including sessions organized for groups of employees during professional development days.

Easy payments through integrated payment gateways

When Debra moved to TrainerCentral, she also moved the ecommerce side of her training business to the platform. Learners pay for their training through TrainerCentral when they register for a course. "We've integrated Stripe as a payment gateway," she confirms. TrainerCentral supports more than 15 payment gateways, giving trainers the flexibility to choose a payment option that works for their business, region, and learners.

Tracking learner participation with detailed reports

For Childcare Educational Services, reports are particularly important because they help Debra keep track of learner attendance and participation and demonstrate this information to state authorities when required.

TrainerCentral's reports allow her to see who registered, who attended, how long learners remained in a class, and how long their cameras were on. When a state reviews her training or asks what safeguards she has in place for webinar-based courses, Debra uses this information to demonstrate how learners participated in the session.

I can show them the analytics and get the reports, so they can see for themselves who attended and how engaged they were.

Debra Hyman,

Founder, Childcare Educational Services

The reports also provide information such as when learners entered and left a classroom and how many minutes they attended.

Easily customizable certificates for state requirements

Certificates are an essential part of how Childcare Educational Services operates, and the requirements can vary from one state to another.

TrainerCentral's customizable certificates allow Debra to accommodate individual state requirements. She has created a standard certificate design that she uses for most of her classes while including the required information.

"I like my certificates and it was pretty easy to design [them]," she says.

Bundle courses for training larger teams

Many of the customers Childcare Educational Services reaches are directors of childcare programs with multiple employees who need continuing training.

Debra uses bundle courses to offer multiple hours of training together. For example, customers can purchase bundles covering a set number of training hours, including options intended for multiple staff members. This is particularly relevant for larger childcare centers whose employees need ongoing professional development.

Together with private live classes, these bundles give Debra ways to serve both individual childcare professionals and centers looking to arrange training for their teams.

Since switching to TrainerCentral, Childcare Educational Services has centralized and streamlined its training workflow. Debra estimates that the business now saves one to three hours per class, representing a 50% to 75% reduction in setup time.

Debra also shared the financial growth Childcare Educational Services has seen since adopting TrainerCentral:

From the year we joined TrainerCentral, our total profit grew from $6,805.00 in 2023 to $12,367.44 the following year, representing an 81.74% profit increase.

Childcare Educational Services continues to grow as Debra gains approval to provide training in more states. She has the goal of eventually expanding training to all 50 states.

Here's how Debra describes the recent growth of the business: "I average about 500 students a year. In the last quarter, I've almost doubled. As the number of states I provide training to [has] also grown."

TrainerCentral supports the training operations behind this expansion, bringing together the live and self-paced training, assessments, payments, certificates, and reports Debra uses to run Childcare Educational Services.

As Childcare Educational Services expands into more states, TrainerCentral gives Debra a platform to continue building and delivering her training programs at scale. For Debra, it has also become a partnership she values as the business grows.

"I do look at you guys as partners," Debra adds.